Validating performance improvement projecrts

This policy also establishes organizational expectations for process and product quality assurance being in place for all projects.

Process and product quality assurance must possess sufficient independence from project management to provide objectivity in identifying and reporting noncompliance issues.

Management theory and practice have long established a link between effective performance measures and effective management (Drucker, 1995).

Our simulation technique extracts decision probabilities and metrics from the event log of an existing process version and generates traces for the new process version based on this knowledge.

The results of simulation guide us towards AB testing where two versions (A and B) are operational in parallel and any new process instance is routed to one of them.

One approach is to use an array or scorecard composed of multiple measures.

The Balanced Scorecard is one such approach that assesses an organization and its programs from four different perspectives: customer, employee, process, and finance.

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